About Us
Rouvalis Flowers & Gardens
| 40 W. Cedar St. Boston, MA 02108 |
|
| (617) 720.2266 | |
| info@RouvalisFlowers.com | |
| https://rfgboston.com/ |
Hours of Operation
- Monday : 10:00 AM - 06:00 PM
- Tuesday : 10:00 AM - 06:00 PM
- Wednesday : 10:00 AM - 06:00 PM
- Thursday : 10:00 AM - 06:00 PM
- Friday : 10:00 AM - 06:00 PM
- Saturday : 10:00 AM - 06:00 PM
- Sunday : Closed
Holiday Hours
We are open on Mother's Day (always a Sunday) and maintain extended hours during Valentine's Day Week, and Mother's Day Week. We are closed the following national holidays: New Year's Day, Memorial Day Weekend (Saturday – Monday) , Independence Day weekend (Saturday – Monday), Labor Day, Thanksgiving Day, and Christmas Day and December 26th.
Contact Information
Please place your order through our website anytime! Or call us at (617) 720.2266. Our retail store can be found in Beacon Hill at 40 W. Cedar St., Boston, MA 02108.
Our store location is:
40 W. Cedar St.,
Boston, MA 02108
Delivery Policy
Every Rouvalis gift is personally hand-delivered by our professional staff, and we make every effort to deliver your order as quickly as possible. Office, schools, hospitals and College Universities have inhouse policies in regards to receiving deliveries. We will follow their policy and leave orders in secure places like receptions, mail rooms or security offices; if this is the case a voicemail will be left for the recipient. Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases, or offices. To request a specific delivery time, please call as an additional fee will be applied for minimum 2 hour window of time. We will do our best to accommodate your preferences. If the recipient is not home we will leave a voicemail and door tag to notify recipient of delivery location, or if we are not able to leave them to call to reschedule. If we do not hear back from recipient within 24 hours of initial delivery we will contact sender and update them on the status of delivery. Hospital deliveries are called ahead to make sure patient is in a room that can accept flowers. If patient is in a room that cannot accept flowers (ICU) we will notify the sender. If the patient is discharged upon our arrival, we can deliver to the home if it is within our delivery zone, if out of our delivery zone we will work with a florist in the area for delivery. We are only able to acquire room numbers with Hospital dispatch and no other information is given at that time in regards to discharge. Refused deliveries are not eligible for refund.
Refund / Cancellation Policy
Retail sales; All perishable products are final sale. Delivery; We take the utmost care and caution to only provide top quality products, so almost all quality issues are resolved prior to delivery. In the rare event you are not satisfied with the quality of our products please let us know within 24 hours of the delivery. After 24 hours it is impossible for us to determine if the quality of the product was compromised prior to the delivery or if the quality was compromised after the delivery due to neglect or improper care. Rest assured, we will do everything we can to resolve any quality issues to your satisfaction. The resolution may include a replacement and/or refund depending on the circumstances.
Cancellation Policy
We are unable to cancel or change orders already in process, en route or delivered. Sameday orders are processed immediately, and cannot be changed. All orders must be cancelled prior to 24 hours of delivery date; cancellation within 24 hours will result in 50% refund of total sale. Events and specially ordered items are to be paid in full a minimum of 14 days prior to order date. Cancellation must be prior to 10 days of order date at minimum, cancellation within 10 days will result in 50% refund of total sale. Deliveries sometimes can be affected by weather, in any case Rouvalis Flowers is closed due to weather the sender will be notified and deliveries will resume next open business day.
Local Delivery Areas
Chelsea, Cambridge, Somerville, Everett, Brookline, Winthrop, Revere, Malden, Medford, Watertown, Arlington, Belmont, Melrose, Winchester, Milton, Burlington, Chestnut Hill, Concord, Dedham, Dover, Lexington, Lincoln, Needham, Newton, Quincy, Reading, Saugus, Stoneham, Wakefield, Waltham, Wayland, Wellesley, Weston, Westwood, Woburn
Substitution Policy
Occasionally, substitutions of flowers and containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced staff will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. If the arrangement, plant or gift is not available and or appearance difference we will contact the sender for options of substitution.
Privacy Policy
This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.
Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.
When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our user's demographics and interests so that we can better understand and serve our users.
"Cookies"
Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer so that you don't have to reenter the information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.
Our Use and Disclosure of Your Information
When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.
We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.
We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secure.
We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.
We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control..
All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.
Linked Sites
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.
Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.
Questions and Comments
We welcome your questions and comments about this Privacy Statement.
